Features

Every piece of the receptionist, in plain English.

KlevaDesk picks up the phone, replies to texts, decides who reaches you directly, and never books on your calendar without you. Here’s what each piece actually does.

Voice

Answers every call.

A real-time voice agent answers your business line the moment it rings — in under three seconds, around the clock. It knows your services, your hours, your pricing, and how you talk to customers.

  • Real-time, low-latency voice powered by Twilio.
  • Recognizes returning callers from their phone number.
  • Identifies itself as an AI on behalf of your business.
  • Multilingual support on the roadmap — English at launch.
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Text

Built to answer every text.

From day one, when a caller wants your booking link, hours, or prices, the agent offers to text it and sends it on a yes. Switch on full two-way SMS conversations the moment your business number is verified — we handle the verification with you during setup.

  • One-way info texts (booking link, hours, prices) on caller consent — live from day one.
  • Two-way SMS conversations switch on once your number is verified.
  • STOP and HELP keywords honored automatically.
  • Every thread visible to you, in plain text.
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Routing

Smart call routing.

Your spouse calling? Straight to your cell. Your linen vendor? Take a message. Everyone else? Hand the line to the AI. Per-caller rules you set once and forget.

  • Per-caller rules: forward, take-message, AI, or block.
  • Trusted-contact list separates personal from business.
  • Voicemail-style transcripts for the calls you don’t take.
  • Change a rule on your phone in three taps.
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Bookings

Owner-mediated bookings.

The agent never writes to your calendar on its own. When a real booking surfaces, you get a notification with the details — confirm with one tap, or let the agent come back to the customer with a different time.

  • Booking intent surfaces as a tappable notification — SMS or Telegram.
  • See the service, the time slot, and the caller before you confirm.
  • One tap confirms; the agent closes the loop with the customer.
  • No calendar surprises. No double-bookings.
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Knowledge

Learns from your website in seconds.

Paste your website URL during signup. KlevaDesk reads it and pulls out services, prices, hours, locations, booking links, and policies. Your agent is trained on what your callers actually ask about — no spreadsheets, no schemas, no developer.

  • One URL extracts services, prices, hours, locations, and booking links.
  • Edit any extracted field in plain English — your wording wins.
  • Re-scan when prices or hours change; updates apply on the next call.
  • Coach turns gaps from real calls into edits you approve.
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The owner console

Everything the receptionist does, you can see and steer.

The conversation is only half of it. Behind every call is a console you actually run — review what was said, teach the agent after real calls, and decide who reaches a person.

Dashboard

See every call at a glance.

Your home screen is a live read on the phone: who called, what they wanted, and how the agent handled it — across the last day, week, or month.

  • An activity chart over 24-hour, 7-day, and 30-day windows.
  • Stat cards for calls answered, bookings, transfers, and texts.
  • Your most common call topics, surfaced automatically.
  • Recent conversations, newest first — open any one in a tap.
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Coach

Your AI trains itself — with you.

KlevaDesk reviews its own calls on the schedule you pick and brings you a short, plain-English feed: what it learned, what it’s unsure about, and what it cleaned up. You approve what changes — it never rewrites how it talks to your callers on its own.

  • It learns: improvement suggestions from real calls, with the calls that prompted them — approve and apply in one tap.
  • It asks: spots a contradiction or isn’t sure, then asks you a quick multiple-choice question; tapping the answer trains it.
  • It tidies up: merges duplicate notes and drops stale ones on its own — shown in a log, with one-tap undo.
  • On your cadence: review daily, weekly, or paused — plus an on-demand audit of your agent’s instructions any time.
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Customer memory

It remembers your regulars.

KlevaDesk builds a profile for every caller from past calls and texts — and, when your booking system is connected, their history with you — so returning customers get greeted the way you’d greet them.

  • An auto-built, plain-English summary of who each caller is.
  • Preferred service and provider, card on file, last visit — pulled from Vagaro when it’s connected.
  • Add notes the agent always respects: “long-time regular,” “prefers a callback.”
  • Every past conversation, linked to the profile.
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Recordings

Every call is reviewable.

Wondering what the agent actually said? Every voice call is recorded and transcribed — listen back, read who said what, and see exactly how a call was handled.

  • Play back any call right in the conversation, with a real audio player.
  • A diarized transcript — Caller, AI, and the person you transferred to.
  • Tap a line to jump to that moment in the recording.
  • The conversation after a transfer is included, so nothing’s hidden.
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Handoffs & hours

Hands off to a human on your terms.

You decide when the agent pulls in a real person and when it takes a message. Set your transfer number, your business hours, and special-case rules in plain English.

  • Set the number calls transfer to — with a ring-chain that tries the next person if no one picks up.
  • Plain-English rules: “send refund questions to the front desk,” “Spanish speakers to María.”
  • Business hours gate transfers — after close, the agent takes a message instead.
  • Start from a template like “Booking changes → front desk.”
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Tags

Calls sort themselves.

Every conversation is tagged by what the caller wanted, so you can scan the day at a glance and filter straight to the calls you care about.

  • Five tags out of the box — Sales inquiry, Pricing, Scheduling, Issue, Urgent — plus your own.
  • You describe each tag in plain English; the agent applies it after every call.
  • Filter the conversation list to one tag — every pricing question, every urgent call.
  • Test a tag on a sample message before you switch it on.
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Try every feature on a 14-day free trial.

No card required to start. Plans from $49/month once you’re ready to go live.

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