Help center.
Short, practical guides for getting set up and running your AI receptionist. Can’t find what you need? Contact support.
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Point your existing number at your AI line, or bring it over for good.
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Forward your business line to KlevaDesk
Keep your existing number and point it at your AI line. Forwarding modes, carrier dial codes, and how to test it.
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Port your number to KlevaDesk
Bring your existing number over for good, so it rings straight into your AI line. What you need, timelines, and how to start.
Day to day
The screens you’ll live in once your AI is answering.
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Your Dashboard
Read the day at a glance, see what callers asked about, and pause or resume the AI when you want to take over.
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Conversations — calls, recordings & replies
Every call and text in one inbox. Play the recording, read the transcript, tag it, follow up, or take over the thread.
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Owner alerts & notifications
Get pinged the moment a call needs you. Connect Telegram, email, or SMS, pick what alerts you, and set quiet hours.
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Booking approvals
The AI captures the booking a caller wants; you approve it before it’s confirmed. Approve, decline, or request a card.
Set up your AI
Shape how it sounds, what it knows, and when it hands off.
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Voice & behavior
Pick a voice, set the greeting and speed, choose a personality, and set the hard rules it never breaks.
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Teach it your business
Scan your website or paste your text so the AI knows your hours, services, prices, policies, and FAQs.
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Training your agent (the Coach)
How the AI reviews its own calls, asks you a couple of questions, learns pronunciations, and improves each week.
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Handoffs to a person
Set when and where the AI transfers a live call to a human — your transfer number, business hours, and special-case rules.
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Caller routing
Block, allow, or fast-track specific callers before the AI picks up.
Bookings & customers
Connect your booking system and keep your customer history.
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Connect your booking system
Link Vagaro, Square, or Google Calendar so the AI knows your services, openings, and customers.
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Customer profiles & import
A profile per caller with what the AI has learned — plus importing your existing customer history from a CSV.
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Tags
Sort your conversations automatically — each tag’s description tells the AI when to apply it.
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Try a different word, or contact support.