SMS / Messaging Program

1. Who we are

KlevaDesk is a software service operated by KlevaCore LLC, a Texas-registered limited liability company. KlevaDesk provides an AI voice and text receptionist used by service-business owners. When you contact a KlevaDesk-operated number by voice or text, you are interacting with the KlevaDesk agent acting on behalf of the business named at the start of the call or message.

2. Phone number used by this program

This SMS program covers a single number operated by KlevaDesk: +1 (833) 335-0404. KlevaDesk uses this number to reply to inbound texts and to send customer-requested follow-ups (for example, a booking link a caller asked for during a phone call).

Businesses that operate their own dedicated local number with KlevaDesk register that number under their own brand and messaging program separately. This page does not cover those numbers.

3. How you opt in

You can opt into messages from a KlevaDesk-operated number in exactly two ways. Both are consumer-initiated. KlevaDesk does not send cold outbound SMS, mass marketing, or bulk messages.

Path A — Inbound SMS first

You text the business's published number first (the number listed on its website, Google Business profile, or storefront). The first reply from the KlevaDesk agent identifies the business and includes the following compliance footer:

"Hi! [Business name] booking assistant here (powered by KlevaDesk). Thanks for reaching out — happy to help with service info, pricing, hours, availability, or booking. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: klevadesk.com/terms · Privacy: klevadesk.com/privacy"

Path B — Verbal consent during a call

During an inbound call answered by KlevaDesk, the AI agent offers to text you specific information (typically a booking link, address, or pricing). Before sending, the agent reads the following disclosure and waits for an explicit verbal yes:

"Would you like me to text you a booking link? If yes, by confirming you'll receive SMS replies from [Business name] at this number. Message and data rates may apply. Reply STOP to opt out, or HELP for help."

Verbal consent is logged with the caller's phone number and a timestamp before any outbound SMS is sent. If the caller does not explicitly say yes, no message is sent.

KlevaDesk does not add any customer to a recurring text list, marketing list, or notification list as a result of opting in to either path above. Each conversation is treated as an isolated, consent-gated exchange.

4. What you'll receive

After opting in via Path A or Path B, you may receive the following message types from a KlevaDesk-operated number:

1. Replies to messages you sent (conversational answers about services, hours, pricing, availability).
2. Information you specifically asked for during a call or text (a booking link, an address, a price quote, a service list).
3. A confirmation that the business owner has received your booking request, and a follow-up confirmation once the owner has manually approved or declined the booking.
4. Occasional clarifying questions from the agent if your original request was ambiguous.

We do not send: marketing, promotional offers, sales pitches, cold outreach, bulk broadcasts, auto-dialler campaigns, or unsolicited content. Appointment reminders, where a partner business uses them, are sent through the business's separate booking software (for example, Vagaro) — not through KlevaDesk's conversational numbers.

5. Sample messages

The following are representative samples of messages a customer may receive on a KlevaDesk-operated number:

• Sample 1 — first inbound reply

  "Hi! [Business name] booking assistant here (powered by KlevaDesk). Thanks for reaching out — happy to help with service info, pricing, hours, availability, or booking. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: klevadesk.com/terms · Privacy: klevadesk.com/privacy"

• Sample 2 — availability reply

  "We have an opening on [Date] at [Time] with [Staff name] for [Service]. Would that time work for you?"

• Sample 3 — booking request acknowledgement

  "I've sent your request to [Business name] for [Service] on [Date] at [Time]. They'll text you to confirm within a few hours. If you haven't heard back by tomorrow, please call [Business phone]."

• Sample 4 — post-verbal-consent informational text

  "Hi, this is [Business name] (powered by KlevaDesk) — as requested on our call, here's your booking link: [link]. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: klevadesk.com/terms · Privacy: klevadesk.com/privacy"

• Sample 5 — owner-confirmed booking

  "Good news! [Business name] confirmed your appointment: [Service] on [Date] at [Time]. See you then! Reply STOP to stop messages. [Business phone]"

6. Message frequency

Message frequency varies and depends entirely on the conversation you initiate. A typical exchange ranges from one to ten messages. KlevaDesk does not send recurring or scheduled marketing messages.

7. Carrier charges

Message & data rates may apply, depending on your mobile plan and carrier. KlevaDesk does not charge you to receive or send messages, but your carrier may.

8. How to opt out

Reply with any of the following keywords to any message from a KlevaDesk-operated number to stop further messages:

STOP · STOPALL · UNSUBSCRIBE · CANCEL · END · QUIT · OPTOUT · REVOKE

On opt-out, you will receive one final confirmation:

"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

9. How to get help

Reply HELP or INFO to any message from a KlevaDesk-operated number. You will receive:

"Reply STOP to unsubscribe. Msg & Data Rates May Apply."

You can also email support@klevadesk.com or visit klevadesk.com/contact for help.

10. Privacy of mobile opt-in data

Mobile phone numbers and the consent given to receive messages (whether captured by inbound SMS or verbal consent during a call) are used solely to operate the messaging program described on this page. KlevaDesk does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing, promotional, or unrelated purposes. See our Privacy Policy for details on how we store and protect this data.

Verbal-consent logs are retained for the period required to demonstrate compliance with the TCPA and applicable carrier requirements, and are not used for any other purpose.

11. Contact

Questions about KlevaDesk's SMS program, this disclosure, or your opt-in status:

• Email: support@klevadesk.com
• Privacy / opt-in data: privacy@klevadesk.com
• Mail: KlevaCore LLC, San Antonio, TX (full address on the contact page)