Block, allow, or fast-track a number.

Caller routing runs before the AI ever answers. Set a rule for a specific number, and that rule decides what happens — no AI, no screening, just the outcome you chose.

What routing does

Caller routing checks the number that's calling or texting before your AI answers. If it matches a rule, that rule's action runs instead of the AI picking up. Any number without a rule defaults to AI handles — nothing changes for callers you haven't set a rule for.

Five things you can do

• AI handles — Default — the receptionist takes the call.
• Forward — Skip the AI and connect to a specific number.
• Take message — Take a quick message and notify you.
• Reject — Hang up immediately. Use for spam / blocked numbers.
• Always allow — Trusted caller — never screen as spam.

Add a rule

Hit New rule. Pick a Type — Voice or SMS — then enter the caller's number the rule should match. Choose an action — for Forward, you'll also add the number to forward to — and optionally add a label so you remember why later, like "Landlord" or "Robocaller." Caller routing covers both calls and texts; set the Type per rule to the channel it should apply to.

app.klevadesk.com/call-routing

Watch it in action

A quick walkthrough of blocking a spam number:

Blocking a spam number

Add a rule, pick Reject, and confirm the AI never has to screen that call again.

Coming soon